Refund and Returns Policy
Rakez Holacart General Trading
At Rakez Holacart General Trading (https://rakezholacarttradingfz.com/), we are committed to providing high-quality shoes, clothing, and related products. To ensure a fair shopping experience, our refund policy is structured as follows:
1. Product-Based Refunds
Non-Refundable Products:
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Personalized or custom orders (if applicable)
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Items marked as “Final Sale” or “Clearance”
Before Shipping:
If you cancel an order before it has been shipped, you may be eligible for a full or partial refund, minus any administrative or payment processing fees.
After Delivery:
Refunds or exchanges are accepted for products that are:
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Defective or damaged upon delivery
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Incorrectly shipped
Products must be returned in original condition, unused, with all tags intact, and in the original packaging.
2. Return & Exchange Process
To request a return, refund, or exchange:
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Contact us at info@rakezholacarttradingfz.com or call +9717226 8401 within 7 days of receiving your order.
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Provide your full name, order number, and reason for return.
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We will review your request and provide instructions for returning the item.
Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
3. Shipping Costs
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Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
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Customers are responsible for return shipping costs, unless stated otherwise.
4. Exceptional Circumstances
Refunds may be considered in cases such as:
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Duplicate payments or billing errors
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Delivery errors caused by Holacart General Trading
5. No Guarantee of Fit or Preference
Please note: product satisfaction regarding size, fit, or style is subjective. While we provide detailed product descriptions, measurements, and images, we cannot guarantee personal preferences. Refunds will not be issued for buyer’s remorse or preference-based dissatisfaction.
6. Changes to This Policy
Holacart General Trading reserves the right to update or modify this Refund Policy at any time. Updates will be reflected on this page with a revised “Last Updated” date.
7. Contact Us
For any questions regarding refunds, returns, or cancellations, contact us:
📧 Email: info@rakezholacarttradingfz.com
sozain@rakezholacarttradingfz.com
📞 Phone: +9717226 8401
🏢 Address: P.O. Box 100971 Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
